Please note that, by engaging my services, you agree to be bound by my Terms and Conditions:
Research- Once you have provided me with details of what you would like me to research, I will assess what is required and come back to you will an indication of how much this will cost. As my client, you are obliged to provide me with accurate information upon which I will base my research, and I cannot be held responsible for any inaccuracies in information submitted to me by you.
- Please be aware that research is not a certain science and there is no guarantee as to how much information can be found on each person or family. This is because some records may have been destroyed, missing or inaccurately compiled. Sometimes it is impossible to identify an ancestor with certainty. Even if I find nothing, I must still charge for the time spent on the research.
- I will only undertake work that I think has a reasonable chance of success or, where this chance is low, I will make this clear before I commence work.
- I will give you an estimate of the start date for your work and of a time period in which I hope to complete it. Please be aware that there may be various factors beyond my control which may delay the work, but I will keep you informed of any delays as soon as I am aware of them.
- Research quotations are valid for three months from date of issue.
- Any copies of birth, marriage and death certificates ordered from the General Register Office will be charged at cost. Also, if you wish to receive hard copies of documents and the report, this will incur extra cost.
- At the end of my research and once any balance owed has been paid, you will receive a report of my research together with copies of any documents I have found regarding your case and, where relevant, a family tree presented as a PDF. Apart from copies of birth, marriage and death certificates that will be posted to you, all documents and the report will be sent electronically. However, I retain the right to withhold the report and documents until full payment has been received.
- All reports remain copyright to The Gene Genie
and any documents are copyright to the original source. As such, the report and documents may not be copied, published or distributed without the express permission of the copyright holder.
Payment
- Unless prior agreement to the contrary has been made, cleared payment in sterling (GBP) is required in full before work commences.
- Payment may be made via direct bank transfer (BACS) or UK sterling cheque.
- Please ensure that payment does not incur any bank charges, which will be passed to you for reimbursement.